Getting started.

Payment solutions to optimize your business operations and enhance customer transactions.

Insight Setup
Change of Bank Account
Change of Address
Change of Trading Name

Get in touch

Merchant ID and Passcode

Merchant ID

Required

Passcode

Required

Don't have a passcode?

Contact us on 0818 021062 (Ire.),
0371 2001436 (GB),
or 0371 2001437 (N Ire.)

Contact Details

First name

Required

Last name

Required

Email address

Enter a valid email address

Contact telephone number

Required

For security reasons, access to Insight must adhere to multi factor authentication. In support of this, please provide an answer to the below secret question (this is required during your initial logon).

What is your Application Password? *

Application Password

Required

*Once you have securely logged in, it is recommended that you choose an alternative secret question. Please ensure it is one you will easily remember, as you need to enter the answer your chosen secret question when requesting future password resets. You can manage your secret question settings via your “My Profile” tab on the main tool bar.

Once we have completed your set-up, you will receive your logon credentials in 2 separate emails. Please note, you require all 3 data elements below to complete your initial logon.

Email 1 will contain your:

User ID
Password (this is a system generated temporary password which you need to change during your initial logon).

Email 2 will contain your:

Application Password (as defined above, please enter this in the answer field when prompted to do so).

Merchant ID and Passcode

Merchant ID

Required

Passcode

Required

Don't have a passcode?

Contact us on 0818 021062 (Ire.),
0371 2001436 (GB),
or 0371 2001437 (N Ire.)

Contact Details

First name

Required

Last name

Required

Email address

Enter a valid email address

Contact telephone number

Required

Jurisdiction

Required

Supporting Documents

Accepted file types: JPEG, PDF, PNG, Word
Maximum file size: 1MB

Tip: You can put an image into a Word document and use the menu option File -> Reduce File Size and change the image to quality to 150 ppi, to reduce the file size.

Alternatively click here for additional tips on reducing the file size in Word.

Tip: Take a photo of your document first and save in the photo library and crop/resize there. When uploading the photo, select the large or medium size.

Required:

A signed letter from a Company Director/ Business Owner – must include the Merchant Number (MID), Company Name, new bank account details and confirmation of which account require updating.
1. Credit Account - This is the bank account into which we settle payments.
2. Debit Account - This is the bank account out of which we debit fees & charges.
3. Credit & Debit Account – This is where both accounts are the same.
Required

Exceeds 1MB file size limit
Completed Direct Debit Mandate with new bank account details

Required

Exceeds 1MB file size limit
Proof of Banking for new bank account details (Statement) – must include full account details, name of account and be dated within the last 6 months

Required

Exceeds 1MB file size limit
Proof of identity documents (only if the bank account is moving from AIB bank to another banking provider)
- Certified proof of ID and certified proof of home address for 2 partners/directors/principals (or only sole trader where applicable)
- Certified proof of ID and certified proof of home address for ALL beneficial owners
Exceeds 1MB file size limit

You have duplicate file uploads. Please check and correct if required.

Merchant ID and Passcode

Merchant ID

Required

Passcode

Required

Don't have a passcode?

Contact us on 0818 021062 (Ire.),
0371 2001436 (GB),
or 0371 2001437 (N Ire.)

Contact Details

First name

Required

Last name

Required

Trading Name (DBA)

Required

Email address

Enter a valid email address

Contact telephone number

Required

Request type *

Change correspondence address

Change trading address

Select a request type

Existing Correspondence Address

Building name / number

Required

Street

Required

Locality

City

Required

Postcode

Country

Required

New Correspondence Address

Building name / number

Required

Street

Required

Locality

City

Required

Postcode

Country

Required

Supporting Documents

Accepted file types: JPEG, PDF, PNG, Word
Maximum file size: 1MB

Tip: Take a photo of your document first and save in the photo library and crop/resize there. When uploading the photo, select the large or medium size.

Required:

A signed letter from a Company Director/ Business Owner outlining the old address and new address.
Proof of address: e.g. a utility bill or bank statement dated within the last 6 months showing legal name of the business and newly requested address.

Required

Exceeds 1MB file size limit

Required

Exceeds 1MB file size limit

Existing Trading Address

Building name / number

Required

Street

Required

Locality

City

Required

Postcode

Country

Required

New Trading Address

Building name / number

Required

Street

Required

Locality

City

Required

Postcode

Country

Required

Supporting Documents

Accepted file types: JPEG, PDF, PNG, Word
Maximum file size: 1MB

Tip: Take a photo of your document first and save in the photo library and crop/resize there. When uploading the photo, select the large or medium size.

Required:

A signed letter from a Company Director/ Business Owner outlining the old address and new address.
Proof of address: e.g. a utility bill or bank statement dated within the last 6 months showing legal name of the business and newly requested address.

Required

Exceeds 1MB file size limit

Required

Exceeds 1MB file size limit

You have duplicate file uploads. Please check and correct if required.

Merchant ID and Passcode

Merchant ID

Required

Passcode

Required

Don't have a passcode?

Contact us on 0818 021062 (Ire.),
0371 2001436 (GB),
or 0371 2001437 (N Ire.)

Contact Details

First name

Required

Last name

Required

Email address

Enter a valid email address

Contact telephone number

Required

Trading Details

Old trading name

Required

New trading name

Required

Supporting Documents

Accepted file types: JPEG, PDF, PNG, Word
Maximum file size: 1MB

Tip: Take a photo of your document first and save in the photo library and crop/resize there. When uploading the photo, select the large or medium size.

Required:

A signed letter from a Company Director/ Business Owner outlining the old trading name and new trading name.

Required

Exceeds 1MB file size limit

Thank you for using the self service portal. We have created a case with the appropriate department for you. You will shortly receive an email with a case number which can be referenced with any correspondence with us.

We have been unable to validate your Merchant ID number and cannot proceed. Please check your Merchant ID and try again. You can find your MID on an AIBMS Statement or on a card receipt from your terminal.

Your combination of Merchant ID and Passcode do not match, please check these and try again. You can find your mid on an AIBMS Statement or on a card receipt from your terminal. If you have forgotten your passcode please contact our helpdesk where we can confirm this for you and deal with your query.

Service updates