Sales Vouchers
Manual Sales Vouchers can be used if the terminal cannot read the card or the terminal is malfunctioning.
An initial supply of Sales Vouchers is provided with your terminal. You can also download Vouchers below or ask the Merchant Support Centre to email template Vouchers to you
Related Topics
Clearing ‘mac key’ error
Choose the terminal type relevant to you
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Ingenico ICT250/IWL250/252/255
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Ingenico Move & Desk GEMS Application
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Ingenico Move & Desk TMS Application
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Verifone VX520/680/820
If your terminal displays ‘MAC KEY ERROR’, proceed as follows:
- Press MENU and when the transaction menu appears, press MENU.
- Scroll to SELECT FUNCTION and press ENTER.
- Key in 32 and press ENTER.
- If prompted, Swipe your Supervisor card.
- When the prompt EFT RESET MACKEY? Appears, press ENTER.
- Select the merchant service provider you require.
(Optional check logon) - Press MENU and when the transaction Menu appears, press MENU again
- Key in 75 and press ENTER
- If prompted, swipe your Supervisor card.
- The terminal should print out a receipt stating logon successful or state acquirers that are enabled to take transactions.
If your terminal displays ‘MAC KEY ERROR’, proceed as follows:
- Press MENU and when the transaction menu appears, press MENU.
- Select SUPERVISOR MENU and press ENTER.
- Navigate to HELPDESK MENU and press ENTER.
- Navigate to SELECT FUNCTION and press ENTER.
- Key in 32 and press ENTER.
- If prompted, Swipe your Supervisor card.
- When the prompt EFT RESET MACKEY? Appears, press ENTER.
- Select the merchant service provider you require.
(Optional check logon) - Press MENU and when the transaction Menu appears, press MENU again.
- Key in 75 and press ENTER
- If prompted, swipe your Supervisor card.
- The terminal should print out a receipt stating logon successful or state acquirers that are enabled to take transactions.
- Press the menu button twice
- Select supervisor and then enter supervisor password and press enter
- Select password
- Select Mac Reset
- Select AIB Acquirer
- Press the DOWN ARROW (Purple button on the far left of your device).
- Select SUPERVISOR.
- You will be prompted to enter a password.
- Enter 999 999 and press ENTER.
- Press the DOWN ARROW again (Purple button on the far left of your device).
- Select the option for RESET MAC.
- Once complete, press the CANCEL button until you are back to the Home Screen.
- Select LOG
A receipt will print off and the terminal should say Logon SUCCESS.
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Verifone V240
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Kinetic Vega
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Ingenico DX8000
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Castles Vega All
- Press the ASTERISK Key (*)
- Navigate to ADMINISTRATION and press ENTER
- You will be prompted to enter a password.
- Key in 40415 and press ENTER.
- Select the option for RESET MAC.
- Once Complete, press the CANCEL button until you are back to the Home Screen.
- Select LOG
A receipt will print off and the terminal should say Logon SUCCESS.
- Press the Red cancel button
- Enter manager password
- Navigate to Reset MAC
- Press OK
- Press OK
- Within the Sale App, select the three lines in the top left corner.
- Select Admin
- Select Reset MAC key
- Enter supervisor Code.
- Select F1
- Select Function
- Key in 76 then press Enter
- Enter merchant password
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Castles Saturn
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Spire SPc5 & SPg7
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PAX Range
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Ingenico IWL & ICT TMS Application
- Select Menu
- Select Settings
- Select Reset CFG
- Enter Operator Password
- Select Reset MAC
- Press the square button
- Select Function and key in 76 and press enter
- Enter merchant password and press enter
- Then select AIB and press enter
- Ensure Pyament Application is running
- Go to Admin Menu
- Select Inject Acquirer Key.
- Press the menu button twice
- Select supervisor and then enter supervisor password and press enter
- Select password
- Select Mac Reset
- Select AIB Acquirer
Before you call the Helpdesk
Our helpdesk is here to help. But many issues can be easily solved yourself.
Here are some troubleshooting tips you can try if you’re having issues with your card machine.
- Each terminal connects to AIBMS authorisation and processing systems using one of three connectivity types, as selected by you when placing your terminal order. The three types are:
- PSTN (standard telephone line)
- Broadband (standard broadband internet connection)
- GPRS (using a specific mobile phone network)
- A PSTN or broadband connection should not be shared with any other equipment (such as a fax, computer or another phone)
- The telephone line should remain plugged into the terminal and left on at all times (24 hours a day) to ensure you receive authorisation and payment for transactions
- Telephone lines should not have other services enabled, such as message answering, as such services can impair the operation of the terminal
- If you plan to make changes to your phone system or broadband service (for example by installing a switchboard for phones or a firewall for your computer network) you must first check with Terminal Support that the change will be compatible with your terminal in order to avoid issues arising with authorisations or payment processing
If your terminal is still not working, contact your terminal supplier helpdesk immediately to report the fault (the number can be found on the sticker on your terminal). A representative will try to resolve the issue remotely or arrange a new terminal to be sent to you as quickly as possible.
Manual Contact Limit Increase
An update has been made available to your card machine to ensure the new contactless limit of €50/£45 is in place. In the event that your card machine has not automatically been updated, you can manually update your device by following the below steps.
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FDGL VeriFone Vx680
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FDGL VeriFone Vx675
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FDGL VeriFone Vx520
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Ingenico
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Clover
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Sage Pay (Vx680, Vx820, Vx520)
- On the main screen, press the third button, which appears as an icon of 3 coins
- Enter the password (999999)
- The card machine will download an update and then restart
- Press the third grey button beneath the screen, to the right of the centre buttons
- Enter the password (999999)
- The card machine will download an update and then restart
- Press the 3rd purple button beneath the screen (to the right of the Alpha button)
- Enter Password (999999)
- The card machine will download an update and then restart
- At the Ready screen, press the MENU button twice
- Use the arrows to scroll down and press the green button when SELECT FUNCTIONis highlighted
- Enter “81” and press the green button
- You may be instructed to enter the supervisor password
- The card machine will download an update and then restart
- Select Help
- Select menu in top left corner
- Select Diagnostics
- Select Payment Diagnostics
- Restart Machine
- Select TMS from main menu
- Select Normal
- Terminal will restart
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